Before you log a maintenance issue, please note that you are responsible for basic maintenance at the property.  Please read our FAQs and our self-help guides below, before you report an issue.  Reading the guides is important for three reasons; firstly, the problem may be resolved more quickly; secondly, it helps us with diagnosis and thirdly, it prevents you being charged for an incorrect call-out.

Boiler and Plumbing Issues

If you are reporting a boiler, heating or water water issue, the following link has information regarding heating/hot water, frozen pipes, leaks, bleeding radiators and other radiator issues, timer problems,  thermostat issues and more.  This guide below also provides easy to follow youtube videos, to make trouble-shooting very easy.

Self-help guide

Other Maintenance Issues

More self-help guides here just click on the link on the left of the page for the relevant area.

If you are a landlord or a tenant and would still like to report an issue,  Click Here